Privacy Policy – Jay’s Appliances

Effective Date: November 2025
Last Updated: November 2025

At Jay’s Appliances, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, contact us, or use our appliance repair services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

Jay’s Appliances is an authorised Defy service agent based in Durban, South Africa, with over 40 years of experience in appliance repairs and maintenance.
Our website address is: https://www.jaysappliances.co.za

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name

  • Contact number

  • Email address

  • Physical address (for service calls)

Non-Personal Information

  • Browser type and version

  • Device information

  • Pages visited on our website

  • IP address and general location data

This data is collected when you:

  • Submit a contact form or booking request

  • Subscribe to updates or newsletters

  • Communicate with us via email or phone

  • Browse our website

3. How We Use Your Information

Your personal data is used only to:

  • Schedule and confirm appliance repair services

  • Respond to your queries and provide customer support

  • Send service reminders, quotes, and invoices

  • Improve our website and user experience

  • Comply with legal and warranty obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic.
You can choose to disable cookies in your browser settings, but some parts of the site may not function properly if you do so.

5. Data Protection and Security

We implement appropriate technical and organizational measures to keep your personal data secure. This includes SSL encryption, secure data storage, and access controls for authorized personnel only.

In the unlikely event of a data breach, we will take immediate steps to notify affected users as required by law.

6. Third-Party Services

We may use trusted third-party tools (e.g., Google Analytics, WordPress plugins) that collect limited data for analytics or functionality purposes. These third-party providers comply with their own privacy and security standards.

7. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access and request a copy of your personal data

  • Correct or update your personal details

  • Withdraw consent to data processing

  • Request deletion of your personal information (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Retention of Data

We retain personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once data is no longer required, it is securely deleted.

9. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Jay’s Appliances
Durban, KwaZulu-Natal, South Africa
📞 084 853 7723